Contact Us
Contact support about account, subscription, connection, and billing issues through your dashboard. Keeping your question and updates in one ticket makes it easier to continue troubleshooting.
Contact Options & Replies
Dashboard Support Tickets
Use a ticket for subscription status, order checks, client connection issues, data usage, or refund questions. Sign in to the relevant account, open the support section, and provide a clear subject and description. If you already have a ticket, add details to that conversation.
Email & Telegram
No support email address or Telegram contact is currently listed. Please use a ticket in your account dashboard for service issues. Refer to the information published on this site and in your dashboard for contact options.
Response Times
We don't publish a fixed response time. Processing times vary depending on the issue, the information needed to investigate it, and the ticket queue. Check your dashboard for replies, and provide any requested details in the same ticket.
What to Prepare
Start by explaining what you need help with, then include any context that can help us check the issue. A complete description is usually more helpful than submitting the same issue repeatedly.
- Connection issues: Include your operating system, client name, selected route name, error message, and roughly when the issue occurred. Mention whether the same issue affects all routes.
- Subscription & data usage: Include the plan status and data usage shown in your dashboard, along with any message displayed when refreshing the subscription in your client.
- Orders & payments: Include the relevant order number, payment method, and order status shown in your dashboard. Supported payment methods are Alipay / WeChat Pay / USDT.
- Refund questions: Include the relevant order number and explain your request. VPNFresh offers a 60-day money-back guarantee. See the refund policy for details.
FAQs & Setup Guides
If you haven't finished setup, start with the beginner's guide. If you're connected but something isn't working as expected, check the help center and list the steps you've already tried in your ticket so support can pick up from there.
Get clients from your account dashboard; sign in to access your subscription. The iOS download requires an active plan. For other platforms, sign in to access the client.